These General Rental Conditions govern the rental of products that can be booked and/or rented through the website www.sportlifee.com and at Sportlifee rental locations.

The lessor is:

SPORTLIFEE S.R.L.
Registered office: Via Maso Molini, 2 – 38010 Ruffrè-Mendola (TN) – Italy
VAT No. / Tax Code: IT01387610221
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Certified E-mail (PEC): This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +39 0461 585600

Hereinafter also referred to as “Sportlifee” or the “Lessor”.

2.1. These Conditions apply to all rental relationships concluded:

• online through the Sportlifee.com website;
• at Sportlifee rental locations;
• through online booking with on-site collection.

2.2. By confirming the booking or signing the rental agreement in-store, the customer declares that they have read and accepted these Conditions.

2.3. These Conditions apply to both consumer customers and professional customers, unless otherwise specified.

2.4. Sportlifee reserves the right to modify these Conditions at any time. The conditions published or provided to the customer at the time of booking or conclusion of the contract shall apply to each individual rental.

For the purposes of these Conditions:

• Customer or Lessee: the person who enters into the rental agreement;
• Equipment or Material: the movable goods provided for rental;
• Booking: the rental request made online or in-store for a specific period;
• Rental Period: the time interval between delivery and return of the equipment;
• Security Deposit: the amount that may be required as a guarantee of the customer’s obligations;
• Damage/Theft Coverage: an optional service, where available, that limits, within the stated terms, the customer’s financial risk in case of accidental damage or theft;
• Voucher: the booking confirmation sent by email containing the essential booking details.

4.1. Sportlifee rents to the Customer, who accepts, the selected sports equipment for the agreed rental period.

4.2. The characteristics of the equipment, category, rental period, pick-up/return location, price, any security deposit, and any ancillary services are specified:

• in the online booking and related confirmation; or
• in the form/contract signed at the rental location.

4.3. Images on the website are for illustrative purposes only. If the exact model booked is unavailable, Sportlifee may provide equivalent equipment or equipment of a higher category at no additional cost, or agree on an alternative solution with the customer.

5.1. Online booking is completed by following the procedure indicated on the website and entering all required data.

5.2. Before confirming the booking, the customer will see a summary containing at least:

• selected equipment;
• rental dates or period;
• total price;
• any security deposit;
• any optional services;
• pick-up and return methods;
• cancellation and modification conditions;
• any information regarding exclusion of the right of withdrawal, if applicable.

5.3. The booking is deemed received when Sportlifee sends a confirmation by email.

5.4. Upon receipt of payment, the customer will receive by email the booking confirmation together with the voucher containing the essential booking details.

5.5. The rental contract shall be deemed concluded:

• upon sending the booking confirmation by Sportlifee, if the service is fully purchasable online; or
• at the time of pick-up and signing of the delivery/rental form in-store, if required by the operational process.

5.6. Sportlifee reserves the right not to accept bookings in case of manifest error, unavailability of equipment, incomplete data, or suspicion of unlawful use of the service.

6.1. All prices are expressed in Euro and include VAT, unless otherwise stated.

6.2. The rental price is that indicated in the summary prior to booking confirmation or, in the case of on-site booking, that communicated to the customer before signing the contract.

6.3. Payment may be required:

• in full online at the time of booking;
• in whole or in part at pick-up;
• by deposit or pre-authorization, if applicable.

6.4. Where provided by the booking system or rental location, the customer may pay the booking amount online and settle any remaining balance directly at the rental location.

6.5. Sportlifee may require a security deposit or card pre-authorization as a guarantee for the return of the equipment and payment of any damages, penalties, or charges due under the contract.

6.6. In case of failure to return, damage, theft, loss, late return, or other breaches attributable to the customer, Sportlifee shall have the right to retain all or part of the deposit, without prejudice to any greater damage.

7.1. The equipment must be collected at the rental location selected in the booking or specified in the contract.

7.2. At pick-up, the customer must present:

• a valid identity document;
• booking confirmation or order number;
• the card used for payment or pre-authorization, if required.

7.3. Sportlifee may refuse delivery of the equipment in the absence of proper identification, due payment, required deposit, or signing of the necessary documentation.

7.4. At the time of pick-up, the customer must check the condition of the equipment and immediately report any visible defects or anomalies.

7.5 Rental for Minors

Equipment may be used by minors only under the responsibility of a parent or legal guardian.

The rental contract must be signed by an adult, who assumes all civil and financial liability for the minor’s use of the equipment. Sportlifee may require the presentation of an identity document and, where appropriate, the presence of the minor at pick-up to verify correct allocation of the equipment.

8.1. The customer undertakes to safeguard and use the equipment with the utmost care, exclusively for its intended purpose and in accordance with the instructions received.

8.2. The equipment may not be sub-rented, transferred, lent to third parties, or used for unlawful, dangerous, or unintended purposes.

8.3. The customer is responsible for any damage resulting from improper, negligent, imprudent use, or use contrary to the instructions received.

8.4. The customer must immediately cease using the equipment in case of malfunction, breakage, defect, or potentially dangerous situation and promptly inform Sportlifee.

8.5 Assumption of Risk in Sports Activities

The Customer acknowledges that participation in sports activities for which the equipment is intended involves inherent risks and potential dangers to personal safety and property.

The Customer declares that they:

• are physically fit to practice the relevant sport;
• possess the necessary technical skills or undertake to use the equipment under adequate supervision;
• will use the equipment prudently and in compliance with applicable safety regulations.

Sportlifee shall not be liable for injuries or damage to persons or property arising from sports activities, except in cases of willful misconduct or gross negligence.

8.6 Use in Uncontrolled Areas or Outside Intended Purpose

The equipment must be used exclusively in the areas and conditions for which it is designed.

Unless expressly stated otherwise, the following uses are prohibited:

• outside authorized or public areas;
• in extreme or unsuitable environmental conditions;
• for activities other than those intended for the equipment;
• in undeclared professional, competitive, or commercial contexts.

Use off-piste, in uncontrolled areas, or otherwise unsafe environments is undertaken entirely at the Customer’s own responsibility.

Any damage, loss, or theft occurring under such conditions shall be fully borne by the Customer and will not be covered by any optional risk-limitation services.

9.1. For technical equipment requiring personalized adjustments, the customer declares that the data provided to Sportlifee for setup and preparation are truthful, complete, and up to date.

9.2. Sportlifee performs any adjustments based on the data provided by the customer and in accordance with the manufacturer’s instructions and applicable technical procedures.

9.3. Before use, the customer must verify comfort, apparent compatibility, correct positioning, and overall suitability of the equipment and immediately report any issues.

9.4. No adjustment can completely eliminate the risks associated with sports activities, which remain potentially dangerous.

10.1. The rental period is that indicated in the booking or contract.

10.2. The equipment must be returned by the agreed date and time at the location indicated by Sportlifee.

10.3. Unless otherwise expressly stated, the return day is included in the rental calculation.

10.4. In case of late return, Sportlifee may charge the customer:

• the rental fee for the additional days of use according to the applicable price list;
• a reasonable administrative penalty, if provided for and previously communicated;
• any further damages suffered due to the unavailability of the equipment for other customers.

10.5. Failure to return the equipment within the agreed period shall in no case transfer ownership of the equipment to the customer.

10.6. In the event of prolonged non-return and inability to contact the customer, Sportlifee reserves the right to take all appropriate measures, including requesting immediate return and, where applicable, reporting the matter to the competent authorities.

11.1. Sportlifee will make all reasonable efforts to provide the equipment booked by the customer.

11.2. If the booked equipment is unavailable, Sportlifee may provide equipment of equal or superior quality at no additional cost or, in case of total unavailability without an adequate alternative, refund the amounts actually paid for the booking.

11.3. The booked equipment will be reserved for 24 hours from the rental start date. After this period, if not collected, the equipment may be rented to third parties.

12.1. The customer is responsible for loss, theft, misplacement, misappropriation, and damage occurring during the rental period, unless they prove that the event is not attributable to them.

12.2. In case of damage, the customer must immediately notify Sportlifee.

12.3. In case of theft or loss, the customer must:

• immediately inform Sportlifee;
• file a report with the competent authorities without delay;
• send a copy of the report to Sportlifee.

12.4. Unless a valid and applicable optional coverage has been purchased, the customer shall be required to pay:

• the repair cost; or
• in case of total loss, theft, or irreparable damage, the replacement value or commercial value of the equipment, taking into account age and condition, where applicable.

12.5. Damage resulting from improper use, willful misconduct, gross negligence, abandonment of the equipment, negligent custody, or violation of instructions is not covered by any optional risk-limitation services. Damages resulting from negligent custody, lack of supervision, leaving the equipment unattended, or violation of ordinary standards of care are likewise considered attributable to the Customer and not covered.

13.1. Where available, the customer may purchase optional coverage that partially limits their financial risk in case of accidental damage or theft.

13.2. The cost, scope of coverage, exclusions, any deductible, and maximum coverage amount are indicated on the website or at the rental location before conclusion of the contract.

13.3. Unless expressly stated otherwise, the coverage does not constitute an insurance policy in the customer’s name but a contractual service limiting the amount chargeable.

13.4. By way of example, the following are excluded:

• willful misconduct or gross negligence;
• loss without adequate proof;
• theft without a police report;
• purely cosmetic damage not affecting functionality, unless otherwise agreed;
• improper or vandalistic use.

13.5. Where valid coverage applies, the customer remains liable for any applicable deductible.

14.1. Subject to availability, the customer may request replacement of the equipment during the rental period.

14.2. If the replacement concerns a higher category or range, Sportlifee may charge the price difference.

14.3. In case of replacement with lower-category equipment requested by the customer or made necessary by supervening circumstances, no refund shall be due unless otherwise agreed in writing.

14.4. In the event of malfunction not attributable to the customer, Sportlifee will make all reasonable efforts to replace the equipment with equivalent material.

14.5. Requests for changes regarding category, size, or type of equipment are subject to availability at the rental location.

15.1. The cancellation and modification conditions applicable to online bookings are those set out in the specific section “Cancellation and Modification Policy,” which forms an integral part of these Conditions.

15.2. In the event of failure to collect the equipment without prior notice within the prescribed time limits, Sportlifee may retain all or part of the amounts already paid in accordance with the applicable cancellation policy.

16.1. Where the online booking concerns a rental service with a specific execution date or period related to leisure activities, the consumer’s right of withdrawal may be excluded in the cases provided for by applicable law, provided that such exclusion is clearly communicated before the conclusion of the contract.

16.2. Where such exclusion does not apply, the general legal provisions shall remain applicable.

16.3. Sportlifee will inform the customer, before payment, whether or not the right of withdrawal applies to the rental contract booked online.

17.1. In the event of early return of the equipment at the customer’s discretion, no refund shall be due, except as expressly provided by the cancellation/modification policy or unless otherwise agreed in writing.

17.2. In the event of inability to use the equipment due to a defect not attributable to the customer, Sportlifee may:

• replace the equipment;
• issue a voucher;
• refund all or part of the price corresponding to the unused period.

17.3. Any refunds for illness or injury may be granted only if expressly provided for in the applicable commercial policy and upon submission of appropriate documentation.

17.4. Costs incurred by the customer with third parties, such as ski passes, lessons, hotels, transport, or ancillary services not purchased from Sportlifee, are in any case non-refundable.

18.1. Sportlifee shall not be liable for indirect damages, loss of profit, loss of enjoyment of the holiday, or other non-immediate and non-direct losses, except where liability cannot be excluded by law.

18.2. Sportlifee shall not be liable for delays, unavailability of the service, or inability to perform due to force majeure, unforeseen events, extreme weather conditions, acts of authorities, interruptions of facilities or transport services, strikes, or other events beyond reasonable control.

18.3. Nothing in these Conditions shall affect Sportlifee’s liability where exclusion or limitation is not permitted by law.

19.1. The customer’s personal data are processed by Sportlifee in accordance with applicable data protection legislation.

19.2. The purposes, legal bases, retention periods, data subject rights, and all other information regarding data processing are set out in the Privacy Policy published on the website and/or made available at the rental location.

20.1. All website content, including texts, images, photographs, descriptions, logos, graphics, software, and layout, is the property of Sportlifee or the respective rights holders and is protected by applicable law.

20.2. It is prohibited to copy, reproduce, distribute, modify, or use the website content for commercial purposes without prior written authorization.

21.1. Any requests for assistance or complaints must be sent to the contact details indicated in Article 1, specifying:

• booking or contract number;
• customer name;
• rental date;
• description of the issue;
• any photographic documentation.

21.2. Sportlifee will respond as soon as reasonably possible.

22.1. The rental contract shall be governed by Italian law.

22.2. If the customer is a consumer, any dispute shall fall under the jurisdiction of the court of the consumer’s place of residence or domicile, where provided by Italian consumer protection law.

22.3. If the customer is not a consumer, the exclusive jurisdiction shall be the Court of Trento, unless otherwise required by mandatory law.

22.4. For consumer disputes, any applicable ADR (Alternative Dispute Resolution) procedures may be used.